Politique de confidentialité

This Privacy Policy describes how Soleilmiu ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase on https://lorocap.com (collectively, the "Services").

The terms "you" and "your" refer to users of the Services, whether they are customers, website visitors, or other individuals whose data we process. Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our business practices or legal requirements. The updated version will be posted on the site with an updated revision date.

How We Collect and Use Personal Information

To provide our Services, we collect personal information in several ways, depending on how you interact with us. We use this information, among other things, to:

  • Fulfill contractual obligations

  • Communicate with you

  • Improve our Services

  • Comply with legal obligations

  • Protect our rights and the rights of third parties

Types of Personal Information Collected

1. Information Provided Directly by You

  • Contact Information: Name, address, phone number, email address.

  • Order Information: Billing and shipping address, payment confirmation.

  • Account Information: Username, password, security questions.

  • Customer Support: Messages or inquiries sent to us.

2. Information Collected Automatically

  • Device information, browser type, IP address, pages visited, cookies, and similar tracking technologies.

3. Information from Third Parties

  • We may receive data from service providers (for example, Shopify), payment gateways, and marketing partners.

How We Use Your Information

  • Service Delivery and Order Management: Processing orders, communications, shipping, returns, etc.

  • Marketing: We may send you promotional offers or show you personalized advertisements. For residents of the European Economic Area (EEA), this is based on our legitimate interest (Art. 6(1)(f) GDPR).

  • Security and Fraud Prevention: We implement measures to protect the platform and its users.

  • Customer Support and Communication: Responding to inquiries and continuously improving our Services.

Cookies

We use cookies to analyze user behavior and improve our Services. You can disable cookies through your browser settings, but some features of the site may become limited.

Sharing Personal Information

We share personal information with service providers (IT, logistics, payments), business partners, third parties with your consent, and competent authorities when required by law. Sensitive information is shared only with your explicit consent.

External Links

Our site may contain links to external websites. We are not responsible for the content, privacy, or security practices of such sites.

Children's Data

Our Services are not intended for minors. If we receive data relating to a minor, a parent or guardian can contact us at info@lorocap.com to request its deletion.

Security and Data Retention

We implement appropriate security measures, but no system can guarantee absolute security. Data is retained only for as long as necessary under applicable law or for legitimate business needs.

Your Rights (EU / GDPR)

Depending on your country of residence, you may have the right to access, delete, correct, or transfer your data, or to object to its processing. To exercise these rights, please contact us at info@lorocap.com.

Complaints

For any complaints regarding data processing, please contact us at info@lorocap.com. If you are not satisfied with our response, you can file a complaint with the competent supervisory authority (such as the Garante per la protezione dei dati personali in Italy).

International Users

Your data may be processed outside of your country of residence. We implement appropriate safeguards, such as the European Commission's Standard Contractual Clauses.